FAQ
1. How does Pre-Ordering work?
Join us for an exclusive opportunity to pre-order your Junipurr For You jewelry before anyone else! Plus enjoy all items at 20% off!
During the pre-order event, you'll be able to pre-order our Collection 1. All pre-orders are paid in full and you will receive an email confirmation of your order.
Pre-orders placed until July 15 are expected to ship in September. Pre-orders placed from July 16-29 are expected to ship in October. Pre-order sales are final.
2. When will my order ship?
Pre-orders placed until July 15 are expected to ship in September. Pre-orders placed from July 16-29 are expected to ship in October. You'll receive a shipping confirmation email with tracking information once your order is on its way.
3. Will I be charged duties, taxes and any other fees?
Import duties or additional fees may apply depending on your location and the customs regulations of your country.
We ship from Canada and the UK.
Canadian orders are subject to HST, GST, PST.
Please note that import charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.
4. What is Gold Vermeil?
Gold vermeil (pronounced vehr-may; it's French!) has some key elements that make it distinctive and superior to common gold plating. Vermeil is a technique originating in the 19th century and a legally regulated term that refers to high-quality gold-plated jewelry. To be legally called "vermeil" in the United States, the jewelry piece must meet ALL of these conditions:
- Have sterling silver as its base material. Sterling silver is an alloy made of 92.5% pure silver and 7.5% other materials and is a standard material used in high-quality jewelry (versus, e.g., brass or copper).
- It must be plated in a gold layer that is at least 10k (10 karats), which means the gold has at least 41.7% gold content.
- Have gold plating that is at least 2.5 microns thick. A micron is 1/1000th of a millimetre.
5. What is 14k Gold?
14k gold is a gold metal alloy that contains 58.3% pure gold and 41.7% other metals. So, why isn’t gold 100% pure gold? Why 58.3%? Isn’t that kind of a random number? As it turns out, there’s a satisfying explanation.
So, to answer the question, “Why not 100%” gold?: Well, 100% pure gold is a very soft metal (Mohs 2.5), making it extremely easy to scratch and bend, and it’s a bit pricey. Understandably, you might not be inclined to hand over a few thousand dollars for a piece of jewelry that’s probably going to get scratched and bent out of shape.
So, jewelers have come up with a great solution: Gold metal alloy, which is a mixture of gold and other more sturdy metals. As long as a gold-based metal alloy contains at least 41.7% pure gold (that’s 10k), it can be legally labeled and sold as solid gold.
14k gold is a first-rate choice for jewelry as it is more affordable than higher karat golds while still having a significant amount of gold content. It is also less likely to scratch compared to higher purity golds.
6. How to care for my jewelry?
All our jewelry has been made to be well-loved by you. With proper care, it will continue to shine. We’re confident in the quality of our pieces, which is why they come with a two-year warranty in case of any potential defects from the materials or workmanship. Follow our jewelry care instructions to enjoy your jewelry for years to come.
Wearing tips:
- The more intentional you are about caring for your jewelry, the longer it will last.
- Remove your jewelry before doing any activity that risks physical damage.
Storing tips:
- When not being worn, store in a safe, dry place to protect against the elements of daily exposure.
- Store pieces separately to avoid damage.
- Ensure pieces are completely dry before storing.
Cleaning tips:
- Proactive maintenance is the easiest way to care for your jewelry.
- Regularly cleaning your pieces helps to avoid the residue buildup that can dull the original shine.
- To clean with the polishing cloth, gently buff the entire piece until any discoloration or marks are no longer visible.
- The best method to clean your vermeil jewelry is simply by gently rubbing and polishing with a soft cloth or microfiber cloth (like a sunglass cloth.)
Always make sure you're using a clean cloth, free of any lint that can get stuck in settings and prongs. You'll be surprised by how much your pieces will shine and polish back up to their original sparkle by gently rubbing alone and removing daily grime build-up. - Ensure pieces are completely dry before storing.
7. Do you have a warranty?
Yes, we stand behind the quality of our jewelry. We offer a 2 year warranty against defects in materials and workmanship.
This means that for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs.
We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Junipurr.
If you need to open a warranty claim, email us at junipurrforyou@junipurrjewelry.com
Important:
1. We do not recommend having our products worked on by outside jewelers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.
2. Please note that in order for us to continue improving, we may require any defective piece to be sent back to us for inspection and quality auditing.
3. Promotional products may be excluded from our warranty policy.
8. What is the return policy?
Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer 30-day returns for all customers, excluding pre-order events. Shipping fees are non-refundable. The return window starts when the shipment is delivered/picked up. You are responsible for shipping it back to us and any associated costs.
To qualify for a return:
- Items must be in their original condition without signs of wear or damage
- Items returned by mail must be in all original packaging (tags, box, and pouch included)
- No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
Unfortunately, for hygiene reasons, we cannot refund or replace any earrings.
Items purchased during Pre-Order events are not eligible for returns.
9. Where do I buy Junipurr piercing jewelry?
Junipurr piercing jewelry is sold exclusively to piercing professionals. Check our stockist list to find a piercing studio near you or ask your local piercer to open an wholesale account with us.